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Communications

Mid Jefferson County “Central Dispatch” Communications Center

E911 PUBLIC SAFETY ANSWERING POINT (PSAP) – “Central Dispatch” has ten (10) full time Telecommunication Operators (TCO)’s who dispatch for the Mid Jefferson County, Texas cities of Nederland, Port Neches, and GrovesThe combined population of the Mid County Cites is 46,756.

The TCO’s process all incoming E911 emergency and non-emergency calls for all three cities. The TCO’s are responsible for dispatching ambulance, fire, police, and other emergency equipment to any emergency or routine calls that occur within the three cities. Central Dispatch has an Operating Budget of approximately $667,000.

Central Dispatch maintains all dispatch records for the combined cities as well as the Texas Crime Information and National Crime Information files.

HISTORY OF CENTRAL DISPATCH – On January 19, 1972 an Interlocal Agreement was passed by all three Mid Jefferson County cities which created “Central Dispatch” for the three Police Departments only.  On October 1, 1993, after the creation of the 911 system in the region, Central Dispatch was then converted to a 911 Public Safety Answering Point (PSAP) for Police, Fire, & EMS.   When a 911 call is dialed at any location in the three cities it is routed to through SWB in Beaumont to the PSAP “Central Dispatch” and then transferred to the appropriate response agency by the TCO’s.

HOW EMERGENCIES ARE COMMUNICATED TO FIRST RESPONDERS –

If it is a POLICE call, the PSAP TCO will answer the call and immediately communicate the information on one “shared” police radio frequency to alert the appropriate response unit from one of the three police departments.  If the incident requires more radio communication, each city police department can move to their own tactical radio frequency.

If it is a FIRE call, the PSAP TCO will answer the call and immediately communicate by radio the information to one of the three fire departments.  The on-duty firefighters will take the information and then page by radio off duty paid firefighters and volunteer firefighters when needed.  The on-duty paid firefighters will then respond on fire apparatus to the fire incident.  NOTE: When the call is a structure fire, all three city fire departments will respond fire apparatus with paid firefighters in what is termed an Automatic Assistance Coverage (AAC) response in addition to volunteers.  On Monday, February 7, 2005 at 7:00 a.m. AAC officially began.  

If it is an EMS call, the PSAP TCO will answer the call and immediately communicate by telephone the information to the permitted private EMS Company.  The EMS Company will take the information and respond an ambulance to the location.  “FIRST RESONDER PROGRAM” – the PSAP TCO will also immediately communicate by radio the information to one of the three fire departments to respond with BLS certified firefighters to respond with first on-scene medical assistance.